Dear WineBank storage customers,
Since my last email, we have had a Covid related incident at WineBank. I want to stress that this was a "near miss." This incident did not cause the facility nor any of its personnel to be directly exposed to anyone known to be infected with or exposed to the virus. As a result, I am forced to change the rules for customer access to the warehouse and services we provide while the shelter in place (SIP) order is in effect. We will still have personnel at WineBank during our normal business hours from Monday through Friday to assure that we receive all deliveries.
Visits to the warehouse will now be allowed only for short "wine emergencies," by appointment only. If you call to make an appointment, we will ask, respectfully, for you to state the nature of your emergency and give an explanation as to why this chore cannot wait two weeks until the SIP is over. You will be asked if you have had the virus or had any exposure that you know of. If you do have a bonafied emergency, we will provide you with disposable gloves to wear for your entire time at the warehouse and ask you to sign a short Covid release of liability form. You can call any time during our normal business hours from Monday through Friday to make weekday appointments. However, on weekends access is somewhat more limited. To make those emergency appointments, please call during the period from 11AM Saturday to 6PM Sunday.
I hope everyone understands that these new steps are being taken to ensure the health and safety of our employees and customers. I apologize for any inconvenience. We will revisit all of these procedures in two weeks when (hopefully) the SIP order is lifted.
Thank you
Don Fox, Managing Partner
